Privacy Policy

Welcome to Soul Sister Services. We are committed to providing luxury cleaning experiences with professionalism, inclusivity, and respect. These policies outline your rights and responsibilities, and explain how we protect your data, ensure accessibility, handle cancellations, and maintain fairness in all our services. By using our website or booking services with us, you agree to the following terms.

We respect your privacy. This policy explains what information we collect, why we collect it and how we protect it.

What We Collect

Contact information: Name, address, phone number, email, and property details. - Service details: Preferences, property size, types of surfaces, instructions. - Payment information: Processed securely through Square; we do not store full card details. - Website data: Browser type, device, IP, and cookies.

How We Use It

To schedule and provide cleaning services.
To respond to inquiries, quotes, and surveys.
To improve our services and send offers (opt-in only).
To comply with legal obligations.

How We Share It

We do not sell your data. We may share information with trusted service providers or disclose if required by law.

Cookies & Tracking

We use cookies to improve your browsing experience. You may disable cookies in your browser settings.

Data Security & Retention

We safeguard all data but cannot guarantee absolute security. Information is retained only as long as necessary. Clients may request deletion or correction of data at any time.

Children’s Privacy

Not directed to children under 16. If collected, we will delete.

Policy Updates

We may update this policy from time to time. Effective date will be noted. Continuing use means acceptance.

Updated:

September 9th, 2025