Refund Policy

Commercial Clients

For commercial services, deposits are non-refundable but may be transferred according to the following cancellation schedule: with seven or more days’ notice, services may be rescheduled without penalty; cancellations made five to six days before service will result in twenty-five percent (25%) of the service total being billed; and cancellations made 2-4 days before service will result in fifty percent (50%) of the service total being billed; and cancellations made less than 48 hours’ notice will result in one hundred percent (100%) of the service total being billed. If our team cannot access the property at the scheduled time, the appointment will be treated as a same-day cancellation and billed in full. Balances are due upon completion of service unless otherwise specified in the agreement. Refunds are not issued for completed services. However, if concerns are reported within twenty-four (24) hours, our team will return within two (2) business days to address the issue at no

additional cost. This structure ensures fairness, accountability, and the highest quality of service for our commercial partners.

Residential Clients

Deposits canceled with six to seven days’ notice are refundable or transferable at no cost. Deposits canceled four to five days in advance are transferable if rescheduled; if not rescheduled, fifteen percent (15%) of the total service will be billed. Cancellations two to three days prior to the appointment will result in forfeiture of twenty-five percent (25%) of the total service. Cancellations made with less than twenty-four (24) hours’ notice are considered last-minute and will result in fifty percent (50%) of the service total being billed to the card on file. A new deposit will be required for any future booking. Completed services are not refundable, but if concerns are reported within twenty-four (24) hours, our team will return within two (2) business days to re-service the affected areas at no additional cost.

Updated:

Sept. 9th,2025