Terms & Conditions
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These Terms & Conditions (“Terms”) govern your use of our services and website. By booking or using our site, you agree to these Terms. They’re designed to protect both you and us, and to ensure a smooth, respectful experience.
Commercial Clients
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For commercial clients, a deposit of twenty-five percent (25%) is required to schedule the first service. At the time of booking, clients will sign a service contract that includes an introductory clean clause: if you are not satisfied with the results of your first service, you may opt out of the agreement without obligation to continue. If services continue, the signed contract governs future work. Payment may be made by credit or debit card, check, or cash, and with proper authorization, Square may securely store card details for deposits and recurring billing. Any late payments are subject to a fee of one and one-half percent (1.5%) per month on outstanding balances.
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For commercial services, deposits are non-refundable but may be transferred according to the following cancellation schedule: with seven or more days’ notice, services may be rescheduled without penalty; cancellations made five to six days before service will result in twenty-five percent (25%) of the service total being billed; and cancellations made 2-4 days before service will result in fifty percent (50%) of the service total being billed; and cancellations made less than 48 hours’ notice will result in one hundred percent (100%) of the service total being billed. If our team cannot access the property at the scheduled time, the appointment will be treated as a same-day cancellation and billed in full. Balances are due upon completion of service unless otherwise specified in the agreement. Refunds are not issued for completed services. However, if concerns are reported within twenty-four (24) hours, our team will return within two (2) business days to address the issue at no
additional cost. This structure ensures fairness, accountability, and the highest quality of service for our commercial partners.
We carry limited liability coverage for damage caused by our staff. We are not responsible for pre-existing damage, unsecured items, or damages resulting from the use of client-provided equipment. If you request that our team, use your personal equipment, you accept responsibility for any resulting issues. Severe weather or unsafe conditions may also necessitate rescheduling.
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Our satisfaction guarantee ensures that if you are dissatisfied with your cleaning, you may notify us within twenty-four (24) hours. We will return within two (2) business days to address the concern at no additional cost. Refunds are not offered for completed services after this window. We encourage open communication to ensure every client feels valued and heard.
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Residential Clients
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For residential clients, a deposit of twenty-five percent (25%) is required at the time of booking to secure your appointment. This deposit is applied toward your total balance, which must be paid in full on the day of service. Walk-throughs and estimates are complimentary. If significant differences are observed at the time of service compared to the initial walk-through or estimate, we reserve the right to revise the quote or bill for additional time, but we will always discuss any changes with you first.
Cancellations and rescheduling requests must follow our tiered structure: cancellations made six to seven days prior are fully refundable or transferable. Four to five days prior, deposits may be transferred if rescheduled, but fifteen percent (15%) of the service total will be billed if not rescheduled. Two to three days prior, twenty-five percent (25%) is forfeited. Less than twenty-four (24) hours prior, fifty percent (50%) of the total will be billed. If our team cannot access the property, the appointment is treated as a same-day cancellation. Emergencies such as severe weather or illness will be accommodated with rescheduling at no cost.
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Clients are responsible for preparing their home or property for service. This includes ensuring that personal items are picked up, valuables are secured, and clear access is provided. For safety reasons, pets should be kept in a separate area, and children should be supervised. Our staff cannot handle hazardous materials, bodily fluids, or infestations. If such conditions are present, service may need to be rescheduled or refused.
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We carry limited liability coverage for damage caused by our staff. We are not responsible for pre-existing damage, unsecured items, or damages resulting from the use of client-provided equipment. If you request that our team, use your personal equipment, you accept responsibility for any resulting issues. Severe weather or unsafe conditions may also necessitate rescheduling.
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Our satisfaction guarantee ensures that if you are dissatisfied with your cleaning, you may notify us within twenty-four (24) hours. We will return within two (2) business days to address the concern at no additional cost. Refunds are not offered for completed services after this window. We encourage open communication to ensure every client feels valued and heard.​
Website Use
Do not misuse or attempt to damage our site. Information may change without notice.
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Updated:
Last updated: Sept. 9th, 2025